Refund policy

This is a translation; if it differs from the Chinese version, the Chinese version applies.

The software sold here (Luoyin and Tuowen) is delivered online. Under Article 25 of the PRC Law on the Protection of Consumer Rights and Interests, such goods are not covered by the seven-day no-reason return. On top of that, we promise:

• Within 7 days of buying, if the app does not work on your computer and we cannot fix it for you, you can ask for a full refund.
• Bought the wrong plan, or bought twice? Contact us at any time and we will refund the difference or swap the plan.
• To ask for a refund, write to gouqingyu@163.com with your order number and the problem (a screenshot helps).
• The money goes back to the account you paid from, usually within 1–3 working days. The license key stops working; where keys are issued per seat, every key claimed on the order does.

Our apps can be tried before buying: every feature for 7 days of use after installing (only days you open a file count, within 30 days). We suggest trying them on your own files first.